Frequently Asked
Questions

Administration

  • To keep things fair for our members and those on class waitlists, we have a 6-hour minimum cancellation window. If you cancel your class within 6 hours of your class start time, you will not receive a refund. If you cancel your class more than 6 hours prior, you will receive a full refund! See our cancellation policy page for more info.

  • It’s easy to get started. Simply purchase our $50 Intro Offer and book your first session through the Hello Pilates App. The instructions to get the app will be emailed to you after purchasing a class.

  • When classes are booked out you can join the waitlist. When you join the waitlist, you will automatically be put into the class if an existing attendee cancels.

    When multiple people join the waitlist you will join a queue, in which case it's first-come-first-served.

    Cancellations are frequent, and our system will automatically include you in a class if space opens up as close as 45-minutes before class, so it's best to only join the waitlist if you're committed to the class time. Do not join the waitlist if you can't make the class.

  • Great question! We get this asked so much we’ve written a whole blog article to help! Check it out now.

  • We recommend wearing comfortable clothing in which you can move freely. Whilst Grip Socks are not a necessity, you may find the exercises much easier with them. MoveActive Grip Socks are available for purchase through the app and pick-up from the studio.

  • Bring your water bottle and gym towel. Everything else is supplied at the studio, and we also have a water tap to refill your bottle if you run out.

  • Yes! However, the nature of our studio is instructors are only here during class times, so it’s best to book online ahead of time. If this is not possible, please arrive 5-10 minutes prior to a scheduled class start time, and we can help get you started.

General Pilates

  • Pilates promotes mobility and strength of all the major muscle groups in a balanced method, whilst also having a key focus on the deep core muscles. It improves posture, flexibility, strength, balance, and body awareness. It’s also fun and can be a great way to meet new friends!

  • 1-2 Classes

    1-2 classes is ideal if you’re looking to supplement your current exercise routine. 1-2 classes will still provide the many benefits reformer pilates offers. Many elite athletes attend 1-2 sessions per week for this reason.

    3-4 Classes

    3-4 classes is ideal for someone who wants all the benefits of pilates, as it will provide your body with enough stimulus for the muscles to get stronger, leading to improvements in posture, flexibility and muscle tone.

    4+ Classes

    4+ classes per week is best if you don’t do other forms of fitness or you’re unable to do any high-impact training, but still want to increase strength. 4+ classes will give you plenty of time to build a strong and flexible body, whilst perfecting your technique.

  • As Joseph Pilates himself famously said, “you will feel a change after 10 sessions, you will see a change after 20 sessions, and you will have a new body after 30 sessions.”

  • Yes, pilates can help you get into a calorie deficit to lose weight. Pilates focuses on lengthening, strengthening, and toning the whole body and is a great fat-burning exercise when practised regularly. Combine pilates with a well-balanced diet, and you will be well on your way to your weight-loss goal.

  • It’s quite common for many beginners starting out to feel sore after a Pilates session. This can have a discouraging effect, but this is completely normal. This is a result of your muscles building from the lengthening and strengthening of the reformer workout. While this may subside with time and practice, it’s also not uncommon for more advanced participants to experience some soreness as they advance through the various levels of pilates proficiency.

  • People with back pain tend to have weaker abdominal muscles. Pilates is a particularly good exercise for many people with back pain, as it’s designed to strengthen the deep abdominal and pelvic floor muscles which provide support to the back. Pilates has been found to reduce chronic back pain and the disability associated with back pain.