Cancellation Policies
Class Cancellations
If a client can no longer attend their booked class, they should cancel via the app as soon as they become aware. If this cancellation is outside 6 hours of the class starting their credit will be returned immediately upon cancelling. If the client cancels within 6 hours of the class commencement time they will lose the credit for the class. If the cancellation is due to unexpected illness or any emergency please contact us regarding a credit.
Class Pack Cancellations
Class packs are non-refundable, but can be transferred to someone else if your circumstances change. If you no longer need your class pack credits, please email info@hellopilates.com.au to begin your transfer process.
Note: You will need the name and contact details of the person you wish to transfer to, so please have these ready.
Membership Cancellations
All memberships have a cooling-off period of 1 week from the time of purchase that will not incur administration or payout fees.
All memberships have a minimum commitment of 10 weeks. All memberships auto-renew, however, can be canceled after the 10-week minimum commitment via written communication with 2 weeks minimum notice.
If you do need to cancel before the 10-week minimum commitment, you will incur a payout that is equal to the remaining balance of the 10-week minimum requirement, and be required to pay a $50 administration fee.